Frequently Asked Questions

Common Questions Relating To Payroll

Is it easy to change payroll providers?

YES! Once you request to use our service, we will first send you a letter of engagement to electronically sign. We will then contact your current provider and facilitate the switch on your behalf.

How do my employees access their payslips?

We are able to offer a cloud-based portal dedicated to the employees. Here, they can access and/or download their payslips, view P60s and update personal details to name a few features.

How do I know if I have any Pay As You Earn (PAYE) to pay each tax month?

Our cloud-based Employers portal includes a HMRC payments page where you can view your liabilities for each completed tax month. Here you can also find information on how to pay your liabilities over to HMRC and you can also record your payment on the system to keep you up-to-date. You will also receive an email on the 15th of each month to inform you of liabilities due (if any).

My employee’s hours/pay amount change each pay period, how do I communicate this with you?

We can send a payroll entry request on a rolling basis via the secure Employers portal. Here you can input the employee’s hours/pay amount for that pay period. Payroll approval requests are also a feature we can utilise if there’s an occasion where we need you to confirm a pay period is correct before finalising the payslips.

Stem Payroll place picture
5.0
Based on 10 reviews
Kelly Gibbs profile picture
Kelly Gibbs
5 months ago
We were looking for a payroll provider that could grow alongside our business, and Stem Payroll has been a great fit. With a team of 25 and expanding to 30+ by the end of the year, we needed a provider capable of handling multiple payslips each month with varying hours, pay rates, and locations. Stem Payroll has the expertise and systems to manage this efficiently and professionally, including accurate holiday calculations for staff with differing hours and entitlements. We know they will streamline our payroll processes and, most importantly, give us valuable time back to focus on growing our business. A big shout out to Holly for making the transition so seamless, her support has been excellent throughout.
Kelly Donson profile picture
Kelly Donson
8 months ago
I can’t recommend Holly at Stem Payroll highly enough! Everything about the process is so straightforward — the online portal makes it easy to find all the information and documents you need in one place. Holly’s customer service is exceptional — she’s always friendly, responsive, and goes above and beyond to help. It’s such a relief to have payroll handled so smoothly and professionally. A brilliant service from start to finish!
Aggie Aggie profile picture
Aggie Aggie
10 months ago
Holly stepped into an extremely difficult payroll situation created by our previous accounting company and resolved everything in an impressively short time. She meticulously corrected all the errors left behind and restored order where there was complete chaos. The level of professionalism, dedication, and attention to detail Holly brings to her work is truly outstanding. She is not only exceptionally knowledgeable, but also incredibly kind, responsive, and reliable. We genuinely cannot imagine working with anyone else. Stem Payroll delivers an elite level of service, even in the most complex and high-pressure cases. We recommend Holly and Stem Payroll without hesitation to anyone who expects absolute professionalism, expertise, and peace of mind.
Robynne Bromley profile picture
Robynne Bromley
11 months ago
STEM payroll are amazing. They’ve been a huge help! Being a small business just starting up I felt really overwhelmed with payroll and ensuring my team are paid correctly and all legislation etc was followed. Thank goodness for Holly at STEM because I’d be lost without her! She’s answered all my (sometimes silly) questions and clarified anything I was unsure about. Very contactable and always reply to emails efficiently. Highly recommend!
Cara-Jayne Portess profile picture
Cara-Jayne Portess
11 months ago
Our accountancy firm have outsourced our payroll services for a number of years now, and more recently did this locally using the services of Stem Payroll. We have recently taken this service back in-house, but if you are an accountancy firm looking at your options to manage your payroll services, we would recommend getting in touch with Holly and having a chat to see how she can help. Holly is professional, friendly and efficient and delivered a really good service for us, which is crucial as payroll is such an important part of your business and it’s really important that it is done right. If you are looking to outsource your payroll we would definitely recommend having a chat with Holly.
Olly Barley profile picture
Olly Barley
12 months ago
We’ve been using Stem Payroll for several months now and the experience has been nothing short of exceptional. From the moment we transferred to Stem Payroll, they were incredibly responsive and made the process very quick and easy. Ensuring our payroll runs smoothly and on time, each week. What sets them apart from other Payroll businesses is their customer service. Nothing is ever an issue. Anytime we have a question or need support, we get a prompt, clear and friendly approach. Stem Payroll really do give a 10/10 service and I would recommend them to anybody looking for a Payroll business to take their stresses away.
Natalie Cresswell profile picture
Natalie Cresswell
12 months ago
Holly has been absolutely brilliant! The handover process when she took over our payroll was seamless and stress-free—something that’s incredibly important when it comes to payroll. Holly has been attentive, professional, and efficient, which has made the whole experience fantastic. She took the time to ensure the portal was set up exactly as we needed, walked us through the system, and tailored the reports to suit our requirements—all with a smile and in a timely manner. I would highly recommend Stem Payroll Services. No matter the size of your business, Holly truly feels like an extension of our team, and I look forward to continuing to work with her.

Web design by Propel  •  Illustrations by StorySet

© 2026 Stem Accountants Limited t/a Stem Payroll. Company Number: 15611403.
Registered Address: Office 1, The Hive, St James Square, Grimsby, North East Lincolnshire, DN31 1EP. Sitemap.